Shipping Policy

At VENCYX, we are committed to delivering your order promptly and ensuring a seamless experience from the moment you purchase to the moment your product arrives at your doorstep. Please review our shipping policies below.

1. Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
Note: During high-demand periods, such as holidays or promotions, processing times may be slightly delayed. You will be notified if there are any changes.

2. Shipping Rates and Delivery Times

We offer a variety of shipping options to suit your needs:

• Standard Shipping: Estimated delivery in 5-7 business days | Flat rate: $X.XX

3. International Shipping

We currently offer international shipping to select countries. Please note that shipping times may vary depending on your location. International shipping costs will be calculated at checkout.
Customs fees, duties, and import taxes may apply and are the responsibility of the customer.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email containing your tracking number(s). You can track your order using the link provided or through our website’s order tracking page.

5. Shipping Delays

If we are experiencing a high volume of orders or unexpected delays due to external factors (such as postal service disruptions or natural events), you will be notified of any delays. We will do our best to ensure that your order reaches you as quickly as possible.

6. Missing or Lost Packages

If your order is delayed or missing, please contact us at infovencyx@gmail.com. We will work with the shipping provider to locate your package or resolve any issues as needed.
Note: We are not responsible for packages once they are marked as "Delivered" by the carrier.

7. Shipping Address Changes

Please ensure that your shipping address is correct at checkout. If you need to make changes after placing your order, please contact us immediately at infovencyx@gmail.com . Once the order has been shipped, we cannot guarantee address changes.

8. Returns and Refunds

For information on our returns and refunds policy, please visit our [Returns & Refunds Policy page].